Refund policy

Return & Refund Policy

Sanctuary Outfitters

At Sanctuary Outfitters, we believe every journey deserves quality, comfort, and confidence. We want you to feel good about every purchase.

Because our products are made to order, we have established the following return and refund guidelines.

1. Made-to-Order Products

Every Sanctuary Outfitters product is produced specifically for your order through our print-on-demand fulfillment partner.

For this reason, we generally do not accept returns or exchanges for:

Ordering the incorrect size
Selecting the wrong color or product
Changes of mind
Personal preferences after receiving an item

We encourage customers to review product descriptions, sizing charts, and order details carefully before completing their purchase.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact Sanctuary Outfitters within 30 days of delivery.

When contacting us, please provide:

Your order number
A description of the issue
Clear photographs showing the problem

We will review your request and, when appropriate, arrange a replacement or refund at no additional cost.

3. Refunds

Approved refunds will be issued to the original payment method.

Once processed, refunds may take several business days to appear, depending on your payment provider or financial institution.

Shipping charges are generally nonrefundable unless the refund is related to an error, defective product, or another situation where a refund is required by applicable law.

4. Exchanges

Because our products are made to order, we do not offer standard size or color exchanges.

If you receive an incorrect or defective item, please contact us so we can review the issue and determine an appropriate resolution.

5. Lost or Missing Packages

If your package is marked as delivered but cannot be located, please check the delivery location and contact the shipping carrier.

If your package appears lost in transit, contact Sanctuary Outfitters with your order number.

We will investigate the issue with our fulfillment partner and shipping carrier and determine the appropriate next steps.

6. How to Contact Us

For return requests, damaged products, refund questions, or order concerns, please contact Sanctuary Outfitters through the Contact page on our website.

Include your order number and a brief explanation of the issue so we can assist you efficiently.